Refund policy
RETURNS & REFUND POLICY
Last updated: October 2026
At Earthly Align, we want you to love everything you receive. If for any reason you are not completely satisfied with your purchase, we're here to help.
Your statutory rights Nothing in this policy limits or excludes any rights you have under applicable consumer law. The return conditions, exclusions and timeframes below apply only to the extent permitted by law. If this policy conflicts with your statutory rights, your statutory rights take precedence.
Your Right to Return
You may cancel an online order without giving a reason within the period provided by applicable consumer law. For customers in the UK, this is generally within 14 days after receiving the goods. For customers in the EU, you can withdraw before delivery and within 14 days after the last item in your order is delivered. These statements do not limit any longer or additional rights that apply to you.
For change-of-mind returns outside statutory cancellation rights, please return goods complete and in their original packaging where possible. You may inspect goods as you would in a shop. Where applicable law allows, we may make a deduction for diminished value caused by handling beyond what is necessary to inspect the goods. Please include your order number or proof of purchase if available. These conditions do not restrict your statutory rights.
How to Return an Item
To exercise a statutory right to cancel or request a return, use the return or cancellation request option in your customer account where available, or contact us by email. You do not need to give a reason to exercise a statutory cancellation right. Please contact us before sending items back where possible so we can provide the correct address and instructions.
- Provide your order number. A reason is optional for a statutory cancellation.
- We will provide the return address and instructions.
- Send the goods back within the period required by applicable law or any longer period we agree with you.
Please contact us before returning goods where possible. Not obtaining prior authorisation does not remove or restrict your statutory rights.
Return Postage
For change-of-mind returns, you are responsible for the direct cost of return postage where applicable law allows and this cost was disclosed before purchase. For faulty, damaged, incorrect or misdescribed goods, we will cover reasonable return postage at no cost to you. We recommend using a tracked service and keeping proof of postage.
Refunds
We will process refunds to your original payment method within the time required by applicable law. For statutory cancellations, original standard delivery charges will be refunded where required by law. We will notify you by email when your refund has been processed.
Please note:
- Refunds of original delivery charges depend on the rights that apply to your order and will be made where required by law.
- If you paid using Klarna or Clearpay, refunds will be processed in accordance with their respective terms
Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at hello@earthlyalign.com with your order number and photos if available. We will cover reasonable return postage and provide an appropriate remedy in line with applicable consumer law. Asking you to contact us promptly helps us investigate and does not limit your statutory rights.
Exceptions
The right to cancel may not apply to certain goods where an exception is allowed by applicable law, for example sealed goods unsuitable for return for health or hygiene reasons once unsealed, or goods made to your specifications. Any exception applies only to the extent allowed by law and does not affect rights relating to faulty, damaged, incorrect or misdescribed goods.
Contact Us
For any returns queries please contact: 📧 hello@earthlyalign.com 🌿 www.earthlyalign.com